Privacy policy

Any personal information you provide to us will be collected for the primary purpose of providing you with access to and use of the Website and App and participation in and use of Wellness Products.

Balanced Health Method conducts its business across Australia and the world and may need to share personal information with third parties for the purposes of providing the Balanced Health Method goods and services and conducting its business and other purposes stated in its Privacy Policy.

If we are required by law, or if necessary for debt collection reasons or other Purposes, or where you consent, your personal information may be disclosed to a third party.

We may use SMS and/or email to communicate with you. From time to time, we may send you information about Balanced Health Method by post, email, telephone call or SMS.

If you do not wish to receive any communications or SMS reminders from us, please advise us or alternatively follow the ‘unsubscribe’ instructions provided in the communication. You acknowledge that if you opt out of receiving SMS or other communications from us, this may adversely affect your use of the App or participation in a Wellness Product.

Customers acknowledge and agree that Balanced Health Method excludes all liability to Customers to the maximum extent permitted by law including the ACL contained in the CCA.

All implied terms, conditions, warranties, rights or other additional obligations that can be lawfully excluded are excluded from this agreement. In particular, we are not liable for:

(a) negligence or fault of Customers;

(b) the acts or omissions of a third party unconnected with the provision of goods or services by Balanced Health Method;

(d) delays in the functionality of, or inability to access the Website, App, Retreat or Experience (and to this end Balanced Health Method does not guarantee or warrant that the Website, App,

Retreat or Experience will be uninterrupted or error fee); and

(e) any behaviour by a Customer towards another Customer or third parties which is defamatory, libellous, unlawful or offensive way towards other Customers or third parties.

We are not liable for your failure to observe any dietary restrictions connected with a food allergy or intolerance, whether known or unknown within any Wellness Program.

Customers agree and accept that the entire risk arising out of your use of the Website and participation in Programs and use of goods and any other services purchased through the Website remains solely with Customers to the maximum extent permitted by law.

Balanced Health Method will not be liable for an indirect, incidental or consequential damage including loss of profits, lost data or lost Customer Content, personal injury, death or property damage in connection with or referable to a Customer’s use of the Website, App or other goods or services provided in connection with or referable to the Website and any Wellness Product.

Customers agree to indemnify and hold Balanced Health Method and its officers, directors, employees and agents harmless from any and all Claims arising out of or in connection with:

(a) a Customer’s use of the App or participation in programs, retreats or experiences;

(b) use of products purchased through the Website or App;

(d) our use of your Customer Content;

(e) a Customer’s breach of duty of care, or negligence towards another Customer; or

(f) a Customer behaving in a defamatory, libellous, hateful, aggressive, violent, obscene, unlawful or offensive way towards other Customers or third parties.

By purchasing any Wellness Product you acknowledge and agree that:

(a) you have read and understood these terms and conditions and agree to be bound by them;

(b) you are responsible for all costs incurred by you with respect to your usage of the Wellness Products

(c) you give permission for Balanced Health Method to disclose your personal information in accordance with these terms and conditions and our Privacy Policy; and

(d) you consent to receiving any communications from us as outlined above however you may opt out at any time.